[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"knowledge-base-categories":3,"knowledge-base-article-automate-application-follow-up":245},[4,14,21,27,33,39,45,51,57,63,69,75,80,85,90,95,100,105,110,115,120,126,132,138,144,150,155,161,167,173,179,185,191,197,203,209,215,221,227,233,239],{"uuid":5,"name":6,"alias":7,"icon":8,"iconColor":9,"iconBg":10,"parent":11,"is_published":12,"parents":13,"has_children":12},"ce6fd0ef-910d-4b82-a078-ee5f6e96a443","westudy:category-faq","faq","streamline-ultimate:contact-us-faq-bold","success","",null,true,[],{"uuid":15,"name":16,"alias":17,"icon":18,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":19,"has_children":20},"39f2d064-df00-4593-be57-4f7a52e901cb","westudy:category-courses","course-settings-westudy","heroicons:academic-cap",[],false,{"uuid":22,"name":23,"alias":24,"icon":25,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":26,"has_children":20},"3ab94bce-9237-416c-9360-3ec4ed0d1859","westudy:category-webinars","webinar-settings","solar:translation-2-bold",[],{"uuid":28,"name":29,"alias":30,"icon":31,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":32,"has_children":20},"91b11c19-37b3-4d47-96c4-09435c032cdf","westudy:category-forms","form-settings-westudy","material-symbols-light:forms-add-on-outline-rounded",[],{"uuid":34,"name":35,"alias":36,"icon":37,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":38,"has_children":20},"537a87dd-52ee-4064-8ae7-fc73aa740bf5","westudy:category-orders","order-settings-westudy","lsicon:order-outline",[],{"uuid":40,"name":41,"alias":42,"icon":43,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":44,"has_children":20},"d101208a-b8f3-425f-9fb6-f5cfc0ff4ea5","westudy:category-crm","crm-settings-westudy","typcn:group-outline",[],{"uuid":46,"name":47,"alias":48,"icon":49,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":50,"has_children":20},"cbee3d9c-bfcb-4218-a691-7ae153de7e90","westudy:category-payments","payment-and-quota-settings-westudy","solar:card-outline",[],{"uuid":52,"name":53,"alias":54,"icon":55,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":56,"has_children":20},"18147986-d5ea-4854-8b60-584ecc9ef867","westudy:category-settings","settings-westudy","icon-park-outline:setting",[],{"uuid":58,"name":59,"alias":60,"icon":61,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":62,"has_children":20},"70973966-0210-429e-a632-cc09c0f461d6","westudy:category-profile","profile-westudy","iconamoon:profile-fill",[],{"uuid":64,"name":65,"alias":66,"icon":67,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":68,"has_children":20},"f5dcc1d1-b179-4cee-b5ec-26053690f0ad","westudy:category-mailing","mailing","iconamoon:email",[],{"uuid":70,"name":71,"alias":72,"icon":73,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":74,"has_children":20},"5ffc6400-c74a-4d27-94f2-2f66465f76e6","westudy:category-website_builder","website-builder","gridicons:site",[],{"uuid":76,"name":77,"alias":78,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":79,"has_children":20},"2bb281bd-1590-498a-9e02-1b20508313a9","westudy:category-lms_platform","faq-lms-platform",[5],{"uuid":81,"name":82,"alias":83,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":84,"has_children":20},"40aabf4d-d024-4b43-ad26-5f1d6eff08af","westudy:category-pricing","faq-pricing",[5],{"uuid":86,"name":87,"alias":88,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":89,"has_children":20},"853ce583-b8b4-4f2b-8983-20c15710d544","westudy:category-getting_started","faq-getting-started",[5],{"uuid":91,"name":92,"alias":93,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":94,"has_children":20},"26b5c847-7ebe-45d5-87fa-8dabc178cf8b","westudy:category-features_learning","faq-features-learning",[5],{"uuid":96,"name":97,"alias":98,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":99,"has_children":20},"4246b7dd-5362-47ce-8adb-a964249edbe2","westudy:category-branding_website","faq-branding-website",[5],{"uuid":101,"name":102,"alias":103,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":104,"has_children":20},"31874af7-7d18-4fd5-9e1d-ce2812f98d08","westudy:category-integrations_api","faq-integrations-api",[5],{"uuid":106,"name":107,"alias":108,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":109,"has_children":20},"0f787b4c-00f0-4694-8f7c-3e1c6c11c159","westudy:category-languages_international","faq-languages-international",[5],{"uuid":111,"name":112,"alias":113,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":114,"has_children":20},"7c8f2300-4d33-43da-91cb-d27a51afd319","westudy:category-affiliate_program","faq-affiliate-program",[5],{"uuid":116,"name":117,"alias":118,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":119,"has_children":20},"e916c41c-4d93-4ff4-86a7-3ba9d0aaefb9","westudy:category-support_launch","faq-support-launch",[5],{"uuid":121,"name":122,"alias":123,"icon":124,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":125,"has_children":12},"edb45317-468b-4f86-916f-c9cf4622bad2","westudy:category-practical_guides","practical-guides","ep:guide",[],{"uuid":127,"name":128,"alias":129,"icon":130,"iconColor":11,"iconBg":11,"parent":121,"is_published":12,"parents":131,"has_children":20},"3e591998-6898-4eb3-aa63-dbd1ae7ac36c","westudy:category-course_launch","course-launch","hugeicons:course",[121],{"uuid":133,"name":134,"alias":135,"icon":136,"iconColor":11,"iconBg":11,"parent":121,"is_published":12,"parents":137,"has_children":20},"857cb02b-3358-42ca-bcfa-eb1f295c2332","westudy:category-sales_access","sales-and-access","carbon:sales-ops",[121],{"uuid":139,"name":140,"alias":141,"icon":142,"iconColor":11,"iconBg":11,"parent":121,"is_published":12,"parents":143,"has_children":20},"03f99330-0839-4533-9cff-7f154f678f93","westudy:category-learning_results","learning-and-results","iconoir:learning",[121],{"uuid":145,"name":146,"alias":147,"icon":148,"iconColor":11,"iconBg":11,"parent":121,"is_published":12,"parents":149,"has_children":20},"6355e2b8-2b5f-482b-a9fa-89a1df9f8d9b","westudy:category-webinars_communication","webinars-and-communication","cbi:stremio",[121],{"uuid":151,"name":152,"alias":153,"icon":11,"iconColor":11,"iconBg":11,"parent":121,"is_published":12,"parents":154,"has_children":20},"171facdd-19d7-46ea-b73a-db551baa2727","westudy:category-school_management","school-management",[121],{"uuid":156,"name":157,"alias":158,"icon":159,"iconColor":11,"iconBg":11,"parent":121,"is_published":12,"parents":160,"has_children":20},"88bf5b3b-f7b7-4e7c-845a-24cd75dcb519","westudy:category-advanced_features","advanced-features","pajamas:feature-flag",[121],{"uuid":162,"name":163,"alias":164,"icon":165,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":166,"has_children":12},"eb128f91-2232-4643-a58d-ef916896de41","westudy:category-student_account","student-account","ph:student-duotone",[],{"uuid":168,"name":169,"alias":170,"icon":171,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":172,"has_children":20},"aa1640fa-b103-43c7-91ac-6d77c61c5e4f","westudy:category-student_faq","student-faq","streamline-ultimate:contact-us-faq",[162],{"uuid":174,"name":175,"alias":176,"icon":177,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":178,"has_children":20},"227fbd1f-8b9f-4000-b686-77d732ea6ba6","westudy:category-student_login_profile","student-login-profile","iconmind:login-outline-thin",[162],{"uuid":180,"name":181,"alias":182,"icon":183,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":184,"has_children":20},"a212b6d6-f738-4c6d-b66d-5bbdc6b9fe08","westudy:category-student_payments_access","student-payments-access","hugeicons:access",[162],{"uuid":186,"name":187,"alias":188,"icon":189,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":190,"has_children":20},"5ef1a957-da53-45cc-a3a5-272f842ea935","westudy:category-student_webinars","student-webinars","boxicons:video",[162],{"uuid":192,"name":193,"alias":194,"icon":195,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":196,"has_children":20},"fcccc32a-1768-445b-b30c-bbd298b5a672","westudy:category-student_courses","student-courses","iconmind:course-enrol-outline-thin",[162],{"uuid":198,"name":199,"alias":200,"icon":201,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":202,"has_children":20},"cd405d54-2e5f-4dbc-a96d-ef87d784c7e0","westudy:category-student_lesson_materials","student-lesson-materials","iconmind:video-lesson-outline-thin",[162],{"uuid":204,"name":205,"alias":206,"icon":207,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":208,"has_children":20},"d033ec88-a110-438e-ac4b-563a5ce3b95d","westudy:category-student_assignments_tests","student-assignments-tests","picon:test",[162],{"uuid":210,"name":211,"alias":212,"icon":213,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":214,"has_children":20},"a67e432c-c63e-4f03-ba5c-c0c1a31bd8b0","westudy:category-student_communication_support","student-communication-support","mdi:support",[162],{"uuid":216,"name":217,"alias":218,"icon":219,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":220,"has_children":20},"93b74b78-e638-4f69-a098-6f5917799dbc","westudy:category-student_calendar_schedule","student-calendar-schedule","uil:schedule",[162],{"uuid":222,"name":223,"alias":224,"icon":225,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":226,"has_children":20},"ca7b7fbb-9191-4766-b046-4d31a1d7b878","westudy:category-student_certificates","student-certificates","griddy-icons:certificate",[162],{"uuid":228,"name":229,"alias":230,"icon":231,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":232,"has_children":20},"690ff045-2c3c-4588-a320-71f5884331c2","westudy:category-student_mobile","student-mobile","cil:mobile",[162],{"uuid":234,"name":235,"alias":236,"icon":237,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":238,"has_children":20},"5709cf05-817b-4e53-b31e-86cd7df253bf","westudy:category-student_technical_support","student-technical-support","ix:support-ai",[162],{"uuid":240,"name":241,"alias":242,"icon":243,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":244,"has_children":20},"2d2ef88b-2c6f-42f3-9595-263d7ff1ff31","AI-помічник","ai-pomichnyk","heroicons:sparkles",[],{"uuid":246,"title":247,"description":248,"is_published":12,"alias":249,"category":151,"category_alias":153,"category_name":152,"date":250,"content":251},"8706c1ea-9a73-44c1-ae6d-eed65130e1c6","Надійшла заявка — як запустити наступну дію автоматично на LMS-платформі WeStudy?","Виберіть подію, умови та автоматичну дію після надходження заявки. Перевірте весь сценарій на тестовому зверненні.","automate-application-follow-up","2026-09-03",{"type":252,"content":253},"doc",[254,261,263,265,267,275,280,320,322,327,329,330,332,338,343,348,350,351,353,359,364,369,371,373,380,382,383,385,391,396,401,446,448,455,457,458,460,466,471,476,478,479,481,487,492,494,495,497,503,508,513,515,516,518,524,529,566,568,575,577,578,580,586],{"type":255,"attrs":256,"content":257},"paragraph",{"align":11},[258],{"text":259,"type":260},"На новій LMS-платформі WeStudy автоматизація допомагає прибрати повторювані операції після отримання заявки та скоротити час першої реакції команди.","text",{"type":255,"attrs":262},{"align":11},{"type":264},"horizontal_rule",{"type":255,"attrs":266},{"align":11},{"type":268,"attrs":269,"content":272},"heading",{"align":11,"level":270,"id":271},2,"heading_2_1",[273],{"text":274,"type":260},"Спочатку опишіть сценарій",{"type":255,"attrs":276,"content":277},{"align":11},[278],{"text":279,"type":260},"Автоматизація складається з трьох частин:",{"type":281,"attrs":282,"content":284},"ordered_list",{"order":283},1,[285,298,309],{"type":286,"content":287},"list_item",[288],{"type":255,"attrs":289,"content":290},{"align":11},[291,296],{"text":292,"type":260,"marks":293},"Подія",[294],{"type":295},"strong",{"text":297,"type":260}," — що сталося.",{"type":286,"content":299},[300],{"type":255,"attrs":301,"content":302},{"align":11},[303,307],{"text":304,"type":260,"marks":305},"Умова",[306],{"type":295},{"text":308,"type":260}," — за яких обставин сценарій має працювати.",{"type":286,"content":310},[311],{"type":255,"attrs":312,"content":313},{"align":11},[314,318],{"text":315,"type":260,"marks":316},"Дія",[317],{"type":295},{"text":319,"type":260}," — що система повинна зробити.",{"type":255,"attrs":321},{"align":11},{"type":255,"attrs":323,"content":324},{"align":11},[325],{"text":326,"type":260},"Наприклад: людина залишила заявку на демонстрацію, вибрала корпоративне навчання — система виконує доступну дію для подальшої роботи із цим зверненням.",{"type":255,"attrs":328},{"align":11},{"type":264},{"type":255,"attrs":331},{"align":11},{"type":268,"attrs":333,"content":335},{"align":11,"level":270,"id":334},"heading_2_2",[336],{"text":337,"type":260},"Виберіть подію запуску",{"type":255,"attrs":339,"content":340},{"align":11},[341],{"text":342,"type":260},"Відкрийте розділ автоматизацій і виберіть доступну подію, пов'язану з надходженням заявки або заповненням форми.",{"type":255,"attrs":344,"content":345},{"align":11},[346],{"text":347,"type":260},"Перевірте, що вибрана саме потрібна форма. Якщо у школі кілька форм, загальний тригер може запускати сценарій для зайвих звернень.",{"type":255,"attrs":349},{"align":11},{"type":264},{"type":255,"attrs":352},{"align":11},{"type":268,"attrs":354,"content":356},{"align":11,"level":270,"id":355},"heading_2_3",[357],{"text":358,"type":260}," Додайте умови",{"type":255,"attrs":360,"content":361},{"align":11},[362],{"text":363,"type":260},"Уточніть, для яких заявок має виконуватися дія.",{"type":255,"attrs":365,"content":366},{"align":11},[367],{"text":368,"type":260},"Умовою може бути доступне поле форми, вибраний продукт, мітка, джерело або інша інформація, яку підтримує поточна конфігурація WeStudy.",{"type":370},"hard_break",{"type":255,"attrs":372},{"align":11},{"type":255,"attrs":374,"content":375},{"align":11},[376],{"text":377,"type":260,"marks":378},"Не додавайте умову, значення якої форма не передає.",[379],{"type":295},{"type":255,"attrs":381},{"align":11},{"type":264},{"type":255,"attrs":384},{"align":11},{"type":268,"attrs":386,"content":388},{"align":11,"level":270,"id":387},"heading_2_4",[389],{"text":390,"type":260},"Виберіть дію",{"type":255,"attrs":392,"content":393},{"align":11},[394],{"text":395,"type":260},"Виберіть одну з доступних автоматичних дій.",{"type":255,"attrs":397,"content":398},{"align":11},[399],{"text":400,"type":260},"Це може бути:",{"type":402,"content":403},"bullet_list",[404,411,418,425,432,439],{"type":286,"content":405},[406],{"type":255,"attrs":407,"content":408},{"align":11},[409],{"text":410,"type":260},"додавання мітки;",{"type":286,"content":412},[413],{"type":255,"attrs":414,"content":415},{"align":11},[416],{"text":417,"type":260},"внесення контакту до списку;",{"type":286,"content":419},[420],{"type":255,"attrs":421,"content":422},{"align":11},[423],{"text":424,"type":260},"створення або переміщення картки;",{"type":286,"content":426},[427],{"type":255,"attrs":428,"content":429},{"align":11},[430],{"text":431,"type":260},"призначення відповідального;",{"type":286,"content":433},[434],{"type":255,"attrs":435,"content":436},{"align":11},[437],{"text":438,"type":260},"надсилання повідомлення;",{"type":286,"content":440},[441],{"type":255,"attrs":442,"content":443},{"align":11},[444],{"text":445,"type":260},"інша дія, доступна у вашому кабінеті.",{"type":255,"attrs":447},{"align":11},{"type":255,"attrs":449,"content":450},{"align":11},[451],{"text":452,"type":260,"marks":453},"Спочатку налаштуйте одну дію та переконайтеся, що вона працює. Після цього розширюйте сценарій.",[454],{"type":295},{"type":255,"attrs":456},{"align":11},{"type":264},{"type":255,"attrs":459},{"align":11},{"type":268,"attrs":461,"content":463},{"align":11,"level":270,"id":462},"heading_2_5",[464],{"text":465,"type":260}," Перевірте дані",{"type":255,"attrs":467,"content":468},{"align":11},[469],{"text":470,"type":260},"Переконайтеся, що автоматична дія використовує правильні дані: ім'я, адресу, назву курсу, вибраний продукт або інші поля.",{"type":255,"attrs":472,"content":473},{"align":11},[474],{"text":475,"type":260},"Особливо уважно перевірте змінні в автоматичних повідомленнях.",{"type":255,"attrs":477},{"align":11},{"type":264},{"type":255,"attrs":480},{"align":11},{"type":268,"attrs":482,"content":484},{"align":11,"level":270,"id":483},"heading_2_6",[485],{"text":486,"type":260},"Активуйте сценарій",{"type":255,"attrs":488,"content":489},{"align":11},[490],{"text":491,"type":260},"Перегляньте подію, умови та дію ще раз. Після цього збережіть і активуйте автоматизацію.",{"type":255,"attrs":493},{"align":11},{"type":264},{"type":255,"attrs":496},{"align":11},{"type":268,"attrs":498,"content":500},{"align":11,"level":270,"id":499},"heading_2_7",[501],{"text":502,"type":260},"Надішліть тестову заявку",{"type":255,"attrs":504,"content":505},{"align":11},[506],{"text":507,"type":260},"Відкрийте форму як звичайний відвідувач і надішліть контрольне звернення.",{"type":255,"attrs":509,"content":510},{"align":11},[511],{"text":512,"type":260},"Використовуйте адресу, до якої маєте доступ, щоб перевірити повідомлення та подальші дії.",{"type":255,"attrs":514},{"align":11},{"type":264},{"type":255,"attrs":517},{"align":11},{"type":268,"attrs":519,"content":521},{"align":11,"level":270,"id":520},"heading_2_8",[522],{"text":523,"type":260},"Перевірте результат",{"type":255,"attrs":525,"content":526},{"align":11},[527],{"text":528,"type":260},"Знайдіть тестову заявку та перевірте:",{"type":402,"content":530},[531,538,545,552,559],{"type":286,"content":532},[533],{"type":255,"attrs":534,"content":535},{"align":11},[536],{"text":537,"type":260},"чи запустилася автоматизація;",{"type":286,"content":539},[540],{"type":255,"attrs":541,"content":542},{"align":11},[543],{"text":544,"type":260},"чи виконалася потрібна дія;",{"type":286,"content":546},[547],{"type":255,"attrs":548,"content":549},{"align":11},[550],{"text":551,"type":260},"чи правильно передані дані;",{"type":286,"content":553},[554],{"type":255,"attrs":555,"content":556},{"align":11},[557],{"text":558,"type":260},"чи не створився повторний контакт;",{"type":286,"content":560},[561],{"type":255,"attrs":562,"content":563},{"align":11},[564],{"text":565,"type":260},"чи не запустився сценарій кілька разів.",{"type":255,"attrs":567},{"align":11},{"type":255,"attrs":569,"content":570},{"align":11},[571],{"text":572,"type":260,"marks":573},"Окремо надішліть заявку, яка не відповідає умовам. Автоматизація не повинна виконуватися для неї.",[574],{"type":295},{"type":255,"attrs":576},{"align":11},{"type":264},{"type":255,"attrs":579},{"align":11},{"type":268,"attrs":581,"content":583},{"align":11,"level":270,"id":582},"heading_2_9",[584],{"text":585,"type":260},"Результат",{"type":255,"attrs":587,"content":588},{"align":11},[589],{"text":590,"type":260},"Після надходження відповідної заявки LMS-платформа WeStudy автоматично виконує налаштований крок, а команда отримує підготовлене звернення для подальшої роботи."]