[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"knowledge-base-categories":3,"knowledge-base-article-missing-course-after-payment":166},[4,14,21,27,33,39,45,51,57,63,69,75,80,85,90,95,100,105,110,115,120,125,131,137,143,149,155,160],{"uuid":5,"name":6,"alias":7,"icon":8,"iconColor":9,"iconBg":10,"parent":11,"is_published":12,"parents":13,"has_children":12},"ce6fd0ef-910d-4b82-a078-ee5f6e96a443","Поширені запитання","faq","streamline-ultimate:contact-us-faq-bold","success","",null,true,[],{"uuid":15,"name":16,"alias":17,"icon":18,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":19,"has_children":20},"39f2d064-df00-4593-be57-4f7a52e901cb","Курси","course-settings-westudy","heroicons:academic-cap",[],false,{"uuid":22,"name":23,"alias":24,"icon":25,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":26,"has_children":20},"3ab94bce-9237-416c-9360-3ec4ed0d1859","Вебінари","webinar-settings","solar:translation-2-bold",[],{"uuid":28,"name":29,"alias":30,"icon":31,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":32,"has_children":20},"91b11c19-37b3-4d47-96c4-09435c032cdf","Форми","form-settings-westudy","material-symbols-light:forms-add-on-outline-rounded",[],{"uuid":34,"name":35,"alias":36,"icon":37,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":38,"has_children":20},"537a87dd-52ee-4064-8ae7-fc73aa740bf5","Замовлення","order-settings-westudy","lsicon:order-outline",[],{"uuid":40,"name":41,"alias":42,"icon":43,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":44,"has_children":20},"d101208a-b8f3-425f-9fb6-f5cfc0ff4ea5","CRM","crm-settings-westudy","typcn:group-outline",[],{"uuid":46,"name":47,"alias":48,"icon":49,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":50,"has_children":20},"cbee3d9c-bfcb-4218-a691-7ae153de7e90","Оплати та квоти","payment-and-quota-settings-westudy","solar:card-outline",[],{"uuid":52,"name":53,"alias":54,"icon":55,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":56,"has_children":20},"18147986-d5ea-4854-8b60-584ecc9ef867","Налаштування","settings-westudy","icon-park-outline:setting",[],{"uuid":58,"name":59,"alias":60,"icon":61,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":62,"has_children":20},"70973966-0210-429e-a632-cc09c0f461d6","Профіль","profile-westudy","iconamoon:profile-fill",[],{"uuid":64,"name":65,"alias":66,"icon":67,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":68,"has_children":20},"f5dcc1d1-b179-4cee-b5ec-26053690f0ad","Розсилка","mailing","iconamoon:email",[],{"uuid":70,"name":71,"alias":72,"icon":73,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":74,"has_children":20},"5ffc6400-c74a-4d27-94f2-2f66465f76e6","Конструктор сайту","website-builder","gridicons:site",[],{"uuid":76,"name":77,"alias":78,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":79,"has_children":20},"2bb281bd-1590-498a-9e02-1b20508313a9","LMS та платформа","faq-lms-platform",[5],{"uuid":81,"name":82,"alias":83,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":84,"has_children":20},"40aabf4d-d024-4b43-ad26-5f1d6eff08af","Тарифи та вартість","faq-pricing",[5],{"uuid":86,"name":87,"alias":88,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":89,"has_children":20},"853ce583-b8b4-4f2b-8983-20c15710d544","Початок роботи","faq-getting-started",[5],{"uuid":91,"name":92,"alias":93,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":94,"has_children":20},"26b5c847-7ebe-45d5-87fa-8dabc178cf8b","Функції та навчання","faq-features-learning",[5],{"uuid":96,"name":97,"alias":98,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":99,"has_children":20},"4246b7dd-5362-47ce-8adb-a964249edbe2","Брендинг і сайт","faq-branding-website",[5],{"uuid":101,"name":102,"alias":103,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":104,"has_children":20},"31874af7-7d18-4fd5-9e1d-ce2812f98d08","Інтеграції та API","faq-integrations-api",[5],{"uuid":106,"name":107,"alias":108,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":109,"has_children":20},"64d1473b-eee0-41af-b243-709d972dd9e0","Продажі та оплати","faq-sales-payments",[5],{"uuid":111,"name":112,"alias":113,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":114,"has_children":20},"0f787b4c-00f0-4694-8f7c-3e1c6c11c159","Мови та міжнародні продажі","faq-languages-international",[5],{"uuid":116,"name":117,"alias":118,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":119,"has_children":20},"7c8f2300-4d33-43da-91cb-d27a51afd319","Партнерська програма","faq-affiliate-program",[5],{"uuid":121,"name":122,"alias":123,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":124,"has_children":20},"e916c41c-4d93-4ff4-86a7-3ba9d0aaefb9","Підтримка та запуск","faq-support-launch",[5],{"uuid":126,"name":127,"alias":128,"icon":129,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":130,"has_children":12},"edb45317-468b-4f86-916f-c9cf4622bad2","Практичні інструкції","practical-guides","ep:guide",[],{"uuid":132,"name":133,"alias":134,"icon":135,"iconColor":11,"iconBg":11,"parent":126,"is_published":12,"parents":136,"has_children":20},"3e591998-6898-4eb3-aa63-dbd1ae7ac36c","Запуск курсу","course-launch","hugeicons:course",[126],{"uuid":138,"name":139,"alias":140,"icon":141,"iconColor":11,"iconBg":11,"parent":126,"is_published":12,"parents":142,"has_children":20},"857cb02b-3358-42ca-bcfa-eb1f295c2332","Продажі та доступ","sales-and-access","carbon:sales-ops",[126],{"uuid":144,"name":145,"alias":146,"icon":147,"iconColor":11,"iconBg":11,"parent":126,"is_published":12,"parents":148,"has_children":20},"03f99330-0839-4533-9cff-7f154f678f93","Навчання та результати","learning-and-results","iconoir:learning",[126],{"uuid":150,"name":151,"alias":152,"icon":153,"iconColor":11,"iconBg":11,"parent":126,"is_published":12,"parents":154,"has_children":20},"6355e2b8-2b5f-482b-a9fa-89a1df9f8d9b","Вебінари та спілкування","webinars-and-communication","cbi:stremio",[126],{"uuid":156,"name":157,"alias":158,"icon":11,"iconColor":11,"iconBg":11,"parent":126,"is_published":12,"parents":159,"has_children":20},"171facdd-19d7-46ea-b73a-db551baa2727","Організація роботи школи","school-management",[126],{"uuid":161,"name":162,"alias":163,"icon":164,"iconColor":11,"iconBg":11,"parent":126,"is_published":12,"parents":165,"has_children":20},"88bf5b3b-f7b7-4e7c-845a-24cd75dcb519","Розширення можливостей","advanced-features","pajamas:feature-flag",[126],{"uuid":167,"title":168,"description":169,"is_published":12,"alias":170,"category":138,"category_alias":140,"category_name":139,"date":171,"content":172},"472c480e-ac4e-4b68-972f-d1d9ab3d861d","Оплата є, а курсу немає — що перевірити?","Знайдіть причину відсутності курсу після оплати в новій LMS-платформі WeStudy та перевірте зарахування студента.","missing-course-after-payment","2026-09-02",{"type":173,"content":174},"doc",[175,182,184,186,188,196,201,247,252,254,255,257,263,268,273,275,276,278,284,289,294,344,346,347,349,355,360,365,370,372,373,375,381,386,391,393,394,396,402,407,412,442,444,445,447,453,458,463,465,466,468,474,479,481,482,484,490],{"type":176,"attrs":177,"content":178},"paragraph",{"align":11},[179],{"text":180,"type":181},"Ця інструкція допоможе знайти причину, через яку студент після покупки не бачить оплачений курс. Перевіряйте дані в установленому порядку — від акаунта користувача до правил доступу.","text",{"type":176,"attrs":183},{"align":11},{"type":185},"horizontal_rule",{"type":176,"attrs":187},{"align":11},{"type":189,"attrs":190,"content":193},"heading",{"align":11,"level":191,"id":192},2,"heading_2_1",[194],{"text":195,"type":181},"Уточніть дані студента",{"type":176,"attrs":197,"content":198},{"align":11},[199],{"text":200,"type":181},"Попросіть студента повідомити:",{"type":202,"content":203},"bullet_list",[204,212,219,226,233,240],{"type":205,"content":206},"list_item",[207],{"type":176,"attrs":208,"content":209},{"align":11},[210],{"text":211,"type":181},"email, використаний під час покупки;",{"type":205,"content":213},[214],{"type":176,"attrs":215,"content":216},{"align":11},[217],{"text":218,"type":181},"назву курсу;",{"type":205,"content":220},[221],{"type":176,"attrs":222,"content":223},{"align":11},[224],{"text":225,"type":181},"дату оплати;",{"type":205,"content":227},[228],{"type":176,"attrs":229,"content":230},{"align":11},[231],{"text":232,"type":181},"суму;",{"type":205,"content":234},[235],{"type":176,"attrs":236,"content":237},{"align":11},[238],{"text":239,"type":181},"номер замовлення, якщо він відображається;",{"type":205,"content":241},[242],{"type":176,"attrs":243,"content":244},{"align":11},[245],{"text":246,"type":181},"email, під яким студент входить до кабінету.",{"type":176,"attrs":248,"content":249},{"align":11},[250],{"text":251,"type":181},"Не просіть надсилати повний номер банківської картки, пароль або інші конфіденційні дані.",{"type":176,"attrs":253},{"align":11},{"type":185},{"type":176,"attrs":256},{"align":11},{"type":189,"attrs":258,"content":260},{"align":11,"level":191,"id":259},"heading_2_2",[261],{"text":262,"type":181},"Перевірте акаунт",{"type":176,"attrs":264,"content":265},{"align":11},[266],{"text":267,"type":181},"Знайдіть користувача в LMS-платформі WeStudy за email.",{"type":176,"attrs":269,"content":270},{"align":11},[271],{"text":272,"type":181},"Переконайтеся, що студент входить саме до того акаунта, з яким пов'язана покупка. Помилка часто виникає, коли під час оплати використано одну адресу, а для входу — іншу.",{"type":176,"attrs":274},{"align":11},{"type":185},{"type":176,"attrs":277},{"align":11},{"type":189,"attrs":279,"content":281},{"align":11,"level":191,"id":280},"heading_2_3",[282],{"text":283,"type":181},"Знайдіть замовлення",{"type":176,"attrs":285,"content":286},{"align":11},[287],{"text":288,"type":181},"Відкрийте розділ «Замовлення» та знайдіть покупку за email, номером або іншими доступними параметрами.",{"type":176,"attrs":290,"content":291},{"align":11},[292],{"text":293,"type":181},"Перевірте:",{"type":202,"content":295},[296,303,310,317,323,330,337],{"type":205,"content":297},[298],{"type":176,"attrs":299,"content":300},{"align":11},[301],{"text":302,"type":181},"покупця;",{"type":205,"content":304},[305],{"type":176,"attrs":306,"content":307},{"align":11},[308],{"text":309,"type":181},"курс;",{"type":205,"content":311},[312],{"type":176,"attrs":313,"content":314},{"align":11},[315],{"text":316,"type":181},"пропозицію;",{"type":205,"content":318},[319],{"type":176,"attrs":320,"content":321},{"align":11},[322],{"text":232,"type":181},{"type":205,"content":324},[325],{"type":176,"attrs":326,"content":327},{"align":11},[328],{"text":329,"type":181},"валюту;",{"type":205,"content":331},[332],{"type":176,"attrs":333,"content":334},{"align":11},[335],{"text":336,"type":181},"дату;",{"type":205,"content":338},[339],{"type":176,"attrs":340,"content":341},{"align":11},[342],{"text":343,"type":181},"статус платежу.",{"type":176,"attrs":345},{"align":11},{"type":185},{"type":176,"attrs":348},{"align":11},{"type":189,"attrs":350,"content":352},{"align":11,"level":191,"id":351},"heading_2_4",[353],{"text":354,"type":181},"Звірте статус платежу",{"type":176,"attrs":356,"content":357},{"align":11},[358],{"text":359,"type":181},"Якщо платіж очікує обробки, не вважайте його завершеним до отримання підтвердження від платіжного сервісу.",{"type":176,"attrs":361,"content":362},{"align":11},[363],{"text":364,"type":181},"Якщо операція позначена як невдала або скасована, студенту потрібно перевірити оплату чи повторити її.",{"type":176,"attrs":366,"content":367},{"align":11},[368],{"text":369,"type":181},"Назви статусів можуть відрізнятися залежно від підключеного провайдера.",{"type":176,"attrs":371},{"align":11},{"type":185},{"type":176,"attrs":374},{"align":11},{"type":189,"attrs":376,"content":378},{"align":11,"level":191,"id":377},"heading_2_5",[379],{"text":380,"type":181},"Перевірте зв'язок із курсом",{"type":176,"attrs":382,"content":383},{"align":11},[384],{"text":385,"type":181},"Переконайтеся, що замовлення містить правильний курс і потрібну пропозицію.",{"type":176,"attrs":387,"content":388},{"align":11},[389],{"text":390,"type":181},"Якщо замовлення створено для іншого продукту або пропозиції, автоматичний доступ до потрібного курсу не з'явиться.",{"type":176,"attrs":392},{"align":11},{"type":185},{"type":176,"attrs":395},{"align":11},{"type":189,"attrs":397,"content":399},{"align":11,"level":191,"id":398},"heading_2_6",[400],{"text":401,"type":181},"Перевірте зарахування",{"type":176,"attrs":403,"content":404},{"align":11},[405],{"text":406,"type":181},"Відкрийте інформацію про студентів курсу та знайдіть користувача. Переконайтеся, що його зараховано і запис має активний статус.",{"type":176,"attrs":408,"content":409},{"align":11},[410],{"text":411,"type":181},"Окремо перегляньте:",{"type":202,"content":413},[414,421,428,435],{"type":205,"content":415},[416],{"type":176,"attrs":417,"content":418},{"align":11},[419],{"text":420,"type":181},"дату початку навчання;",{"type":205,"content":422},[423],{"type":176,"attrs":424,"content":425},{"align":11},[426],{"text":427,"type":181},"дату завершення;",{"type":205,"content":429},[430],{"type":176,"attrs":431,"content":432},{"align":11},[433],{"text":434,"type":181},"строк доступу;",{"type":205,"content":436},[437],{"type":176,"attrs":438,"content":439},{"align":11},[440],{"text":441,"type":181},"інші встановлені обмеження.",{"type":176,"attrs":443},{"align":11},{"type":185},{"type":176,"attrs":446},{"align":11},{"type":189,"attrs":448,"content":450},{"align":11,"level":191,"id":449},"heading_2_7",[451],{"text":452,"type":181},"Перевірте результат",{"type":176,"attrs":454,"content":455},{"align":11},[456],{"text":457,"type":181},"Після усунення причини відкрийте кабінет тестового користувача або попросіть студента повторно ввійти до системи.",{"type":176,"attrs":459,"content":460},{"align":11},[461],{"text":462,"type":181},"Переконайтеся, що курс відображається і навчальні матеріали відкриваються.",{"type":176,"attrs":464},{"align":11},{"type":185},{"type":176,"attrs":467},{"align":11},{"type":189,"attrs":469,"content":471},{"align":11,"level":191,"id":470},"heading_2_8",[472],{"text":473,"type":181},"Важливо",{"type":176,"attrs":475,"content":476},{"align":11},[477],{"text":478,"type":181},"Не змінюйте статус платежу та не надавайте платний доступ лише на підставі скриншота від клієнта. Спочатку перевірте операцію в замовленні та платіжному сервісі.",{"type":176,"attrs":480},{"align":11},{"type":185},{"type":176,"attrs":483},{"align":11},{"type":189,"attrs":485,"content":487},{"align":11,"level":191,"id":486},"heading_2_9",[488],{"text":489,"type":181},"Результат",{"type":176,"attrs":491,"content":492},{"align":11},[493],{"text":494,"type":181},"Ви точно визначаєте джерело проблеми: неправильний акаунт, непідтверджений платіж, помилкова пропозиція, відсутнє зарахування або завершений строк доступу."]